Customer Experience Manager - Boutique

Job description

General Mission

The In-Store Customer Experience Manager is responsible for creating a unique and personalized customer experience, contributing to customer satisfaction and loyalty. As a brand ambassador, he/she ensures an exceptional welcome, manages customer expectations and follows their preferences (wishlists, VIP services). Her goal is to turn every visit to the store into a memorable experience.

Key Responsibilities and Activities

1. Reception and Customer Relations

2. Customer Experience Management

3. Customer Satisfaction Monitoring

4. Management of VIP Services and Appendices

5. Team Collaboration and Reporting

Required Skills

Know-how

Mastery of hospitality and customer relations techniques acquired in the luxury hotel industry or a similar sector.
Understanding the expectations of a high-end clientele and the ability to offer tailor-made solutions.
Excellent communication skills, both verbal and non-verbal.

Interpersonal skills

Strong sense of service and hospitality.
Natural empathy and ability to build strong, long-lasting relationships with clients.
Proactivity and responsiveness to anticipate needs and resolve issues quickly.
Team player and ability to work collaboratively with various internal stakeholders.
Fluency in French and English.

Qualifications and Experience

Experience in the luxury hotel industry, high-end restaurant or premium retail sector.
Previous experience in a customer-facing role in the store is a valuable asset.
Excellent presentation and oral fluency.